Banned from Blizzard for being hacked???!!!

I received an e-mail from Blizzard that says my Diablo 3 account has been closed and I am banned from Blizzard for hacking or using a bot. I don't even know how to do either. Now they say if I want to continue to play I need to purchase another key. What a load of crap. How can they do this? I have not even played the game in over a month. I noticed my account info says that my WOW account has been banned too, I have never played W.O.W.
Starcraft 2 seems okay.
I started a ticket with Blizzard to appeal the Ban but have yet to get a response.
Any thoughts
?
Coconuthead

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Coconuthead

Sounds like its just proving how fail blizzard is............when I bought my D3 ce and tried to activate it the key was missing a letter I saton the phone for an hour yelling at a guy cause they refused to get me a new key or findout what the one I had was suppose to be and finally after the hour of yelling I got it then I went to try and get something free for the inconvience and they refused ....I hate blizzard

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yummy power

blizzard had a major security leak that could be the issue. Its always good to use and "authenticator" for any game that supports it! Even if they get your username/password, they have to input a code.

http://www.pcworld.com/article.....users.html

http://us.blizzard.com/en-us/securityupdate.html

Yeah but if you lose your authenticator or your phone dies you have to basically give them your soul before unlocking it again

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yummy power

gamecrazeddork wrote:

Yeah but if you lose your authenticator or your phone dies you have to basically give them your soul before unlocking it again

I actually didnt even have to go that far, swapping out iphones i just had to go through a few steps and if i recall enter the "CD key" of one of the games on my account. Took like 5 minutes to verify that i am really me.

Also they have SMS services setup just for this reason that sends you security issues, and if you lose or change authenticators this is your easy "back door" to get back in. http://us.battle.net/support/e.....protect#16

Atticus (I think it was him) had an issue with his authenticator at a lan recently, and Blizz support took it off even though he was not able to give them a CD key by verifying other information. The actual process of getting the auth removed isn't too bad.

If you have to call to have it done, that can take a while though. I believe he was on hold for over 2 hours.

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*Leader of the [trs] gaming community*
www.therubysquare.com

kellyjohndog wrote:

I received an e-mail from Blizzard that says my Diablo 3 account has been closed and I am banned from Blizzard for hacking or using a bot. I don't even know how to do either. Now they say if I want to continue to play I need to purchase another key. What a load of crap. How can they do this? I have not even played the game in over a month. I noticed my account info says that my WOW account has been banned too, I have never played W.O.W.
Starcraft 2 seems okay.
I started a ticket with Blizzard to appeal the Ban but have yet to get a response.
Any thoughts
?
Coconuthead

I would check and make absolutely sure it isn't a phishing attempt. Did the email have a link for arbitration or something? What url does it take you to?

Have you actually tried to log in to D3 or WoW? You say your Starcraft 2 account seems okay, but did you actually log in? It would seem really odd that you could log in to one and not to the other.

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Either you like Bacon, or you're wrong.

Yes I tried to log into Diablo 3 and it says my account has been banned. Starcraft 2 works fine. I started a support ticket but have had no response. Seems silly I need to use my phone to authenticate myself. On my battle net account info it also shows WOW and D3 as Banned so it is not a phishing attempt. The Battle net forums are full of ass hats!
I think I am done with Blizzard!

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Coconuthead

I had a similar problem with my old WOW account . . .they eventually reversed some charges and gave my stuff free to apologize

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Blah Blah Blah

kellyjohndog wrote:

I think I am done with Blizzard!

You and me both.

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DOTA!!!!!!!

I called customer support mainly just to humor myself, after a 20 min hold I was on the phone with a 12 year old that wanted me to buy an authenticator but told me he could do nothing for me to gain access to my account until the "investigation" was over. Eventually he agreed to send me an authenticator free, I really do not want to use my phone as an authenticating device, If I even play the game again. Just Dumb.

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Coconuthead

kellyjohndog wrote:

I really do not want to use my phone as an authenticating device, If I even play the game again.

You shouldn't have to if he's sending you a hardware authenticator. =(

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Either you like Bacon, or you're wrong.

Blizzard has been making a hard push for using 2 factor authentication for quite awhile now, and with the increasing number of tech news site (and various others) getting their user databases cracked/stolen it is becoming increasingly critical to ensure you're using both a secure password as well as a password that isn't used anywhere else.

The Blizzard support site offers a whole section on how to deal with the mobile authenticator, http://us.battle.net/support/e.....or-faq#q10 and using it isn't even difficult. I have mine configured so I only need to enter a code when I'm logging to a Blizzard system from a new IP address, that way I don't have to use it every single time.

All that being said, I hope after their investigation they realize that your account was hacked and it wasn't you using the bot/hacks. But the best thing you can do it stay positive about it, especially to customer support (Saying things like "I was on the phone with a 12 year old" don't make other CSRs want to help you much). If they lose your business from their decision, that's a completely rational decision.

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And with the clicking, came the ticking, of the page that was no more.
Quoth the server, 404

Tell them you know Fred in fact you are good friends so they better start treating you right.

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Blah Blah Blah

I had this happen with Warcraft 3.

Threw the discs in the garbage and have not touched another blizzard title since. To be fair, most blizzard titles are not my kinda games anyway.

I did not try an appeal etc. The game was long in the tooth and the hassle was not worth my time, and I felt as a legit paying customer who never cheated, should not have to deal with it.

I've never had an issue like this with any other company/publisher.

I just received this funny note............

I'm Game Master Idirmand and I'll be taking care of your ticket! I also wanted to thank you for taking the time to contact us about your Diablo account and for your patience while we work on getting the ticket queue back down.

Reviewing your account, it has been compromised by an exploitative third party which caused the actions that resulted in the ban. I've removed the ban and applied a lock to keep your account safe until you are able to secure your computer. I've mailed the recovery instructions to your registered Battle.net email address.

Once you recover your account, if there were any losses to your characters, we use automatically stored save points to roll compromised Diablo III accounts back to their pre-compromise state. Save points are regularly updated, but they will not be totally current when a compromise occurs. Because of this, progress gained on the account since the save point was made, including all progress (such as items, gold, or newly created heroes) since the potential compromise, will be permanently lost when we roll an account back. We cannot adjust the automatic rollbacks in any way, or restore any progress lost as the result of a rollback.

Each Diablo III account is limited to two rollbacks, and we need your approval before we can use one of your rollbacks. If you would like us to roll your account back, please respond to this ticket and clearly tell us that you want to use one of your two rollbacks. Do not play on the account after requesting a rollback. Any progress gained before the account is rolled back will be permanently lost.

If you do not respond, we will not roll your account back.

Note: After we roll an account back, that account's access to the Diablo III Real Money Auction House will be restricted until an authenticator is attached. If the account is compromised a second time, access to the Diablo III Real Money Auction House will be revoked.

Account security is critically important. For more information, as well as tips to help protect your account, see the Compromised Diablo III Account support article (http://www.battle.net/support/article/5400056).

Thank you again for contacting us. We appreciate your continued interest in Diablo III.

Game Master Idirmand
Customer Services
Blizzard Entertainment
www.blizzard.com/support

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Coconuthead

GGGM. Good Guy Game Master. Glad to see they're working this out for you, when you put a good amount of time and money into a game it can be frustrating to see things like this happen.

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Danger Den Lan Tower 450, GIGABYTE GA-Z77N, Intel i3 2100, 8gb Corsair Vengeance, Crucial M4 60GB, Western Digital 1tb Black, ZOTAC GTX 560ti, Silverstone 450W SFX.

Good t o see that they took care of you John. I know it can be a pain, but make sure you use the authentication that they are sending you. I use mine, and have had no issues since. Think of it as a extra form of security. With all the people trying to hack D3 accounts I recommend it to everybody.

I have used the phone version but had a issue with it when my phone had to be reformatted. Support took care of me right away and dropped the authentication upon request. The only thing they required what a copy of my ID. I don't think that is to much to ask.

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Insanity is what makes the world sane, and I'm just doing my part to help out.

Not sure why you said it was "funny". Seems like a perfectly reasonable response to me.

Glad to see that they were able to help you!

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Either you like Bacon, or you're wrong.