Comcast

Just called to cancel my service. My bill with basic TV is $70/mo, Frontier supplied an ad for service at $44/mo for slightly faster speed. Called the rep and their in the process of submitting my order.

I'm a little disappointed Comcast didn't try to retain me. All they could offer was more channels for the next six months for the price I'm paying but I don't watch TV.

hity645 wrote:

Just called to cancel my service. My bill with basic TV is $70/mo, Frontier supplied an ad for service at $44/mo for slightly faster speed. Called the rep and their in the process of submitting my order.

I'm a little disappointed Comcast didn't try to retain me. All they could offer was more channels for the next six months for the price I'm paying but I don't watch TV.

Frontier customer service SUCKS!
I would not be surprised if frontier will charge you $55.00 when the bill comes.

I am a Frontier customer, but their days are numbered!

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LDCRIS wrote:

hity645 wrote:

Just called to cancel my service. My bill with basic TV is $70/mo, Frontier supplied an ad for service at $44/mo for slightly faster speed. Called the rep and their in the process of submitting my order.

I'm a little disappointed Comcast didn't try to retain me. All they could offer was more channels for the next six months for the price I'm paying but I don't watch TV.

Frontier customer service SUCKS!
I would not be surprised if frontier will charge you $55.00 when the bill comes.

I am a Frontier customer, but their days are numbered!

pretty much this. When I worked at charter, most of our new customers were people coming from frontier, because of bill issues.

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hity645 wrote:

Just called to cancel my service. My bill with basic TV is $70/mo, Frontier supplied an ad for service at $44/mo for slightly faster speed. Called the rep and their in the process of submitting my order.

I'm a little disappointed Comcast didn't try to retain me. All they could offer was more channels for the next six months for the price I'm paying but I don't watch TV.

If you dont watch tv then why do you have cable? I pay 30 a month for internet. I don't see how it's Comcast's fault that you pay for cable but dont use it.

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I signed up under Blast! Performance (25m down / 5-7m up) and it was $40 bucks with internet / TV, TV costs me 55 and internet costs me 7, I don't use Comcast Cable, I much prefer DirecTV, and its about the same if I went for internet alone.

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EQWoody wrote:

hity645 wrote:

Just called to cancel my service. My bill with basic TV is $70/mo, Frontier supplied an ad for service at $44/mo for slightly faster speed. Called the rep and their in the process of submitting my order.

I'm a little disappointed Comcast didn't try to retain me. All they could offer was more channels for the next six months for the price I'm paying but I don't watch TV.

If you dont watch tv then why do you have cable? I pay 30 a month for internet. I don't see how it's Comcast's fault that you pay for cable but dont use it.

This.

Also if you just wanted more for less why didn't you ask? There are tons of people working in call centers who are TERRIBLE at sales and retention or just don't care. When I was in ASR at Comcast, there wasn't much incentive for me to save a customer besides the possibility of a pat on the back.

If you were disappointed with Comcast, I eagerly await your posts about Frontier lol

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Frontier is the worst company I have ever had to deal with. When I did, their customer service and support reps were abrasive and unhelpful when I contacted them about service issue when I found that my node was being rerouted to the east cost before hopping back over to the west cost. It caused so much lag in games and pulling up any websites. Weeks of trying to get anything resolved I finally had enough and canceled.

It was perfect service when Verizon still owned and maintained it. Frontier completely screwed it up.

I wish Comcast would really bring their costs down. It is expensive.

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I worked customer service for Directv for 2 years. We spent 5 weeks in a training class just for customer service. When I was moved to CRG-customer retention group. We and I would do anything to keep your business. Sad that they didnt. DirecTv nearly gives the farm for you to stay. My superiors rode our asses if we didn't save someone. WE HAD to stay above a 60% save rate. Or our jobs were at stake, didn't really have much to do with what you gave them to stay either.

Honestly TV is smurfing expensive no matter who you go to. It's not really their fault either, I remember every year we had to raise prices because the schmucks at the programming sites wanted more money. About $3 annually every year it went up because of them.

My call center was at Boise, Idaho btw.

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EQWoody wrote:

hity645 wrote:

Just called to cancel my service. My bill with basic TV is $70/mo, Frontier supplied an ad for service at $44/mo for slightly faster speed. Called the rep and their in the process of submitting my order.

I'm a little disappointed Comcast didn't try to retain me. All they could offer was more channels for the next six months for the price I'm paying but I don't watch TV.

If you dont watch tv then why do you have cable? I pay 30 a month for internet. I don't see how it's Comcast's fault that you pay for cable but dont use it.

There was a promotion six or so months back where if I got the basic tv channels my bill would be ~$45/month vs. $60 for just internet. So I added on the TV. Even if I drop the TV the CSR said I would be in the ~$55 range for my bill. Still cheaper to go with frontier. And the Frontier CSR said I can add TV later if I so choose and get 140 channels for ~$65/mo total.

hity645 wrote:

EQWoody wrote:

hity645 wrote:

Just called to cancel my service. My bill with basic TV is $70/mo, Frontier supplied an ad for service at $44/mo for slightly faster speed. Called the rep and their in the process of submitting my order.

I'm a little disappointed Comcast didn't try to retain me. All they could offer was more channels for the next six months for the price I'm paying but I don't watch TV.

If you dont watch tv then why do you have cable? I pay 30 a month for internet. I don't see how it's Comcast's fault that you pay for cable but dont use it.

There was a promotion six or so months back where if I got the basic tv channels my bill would be ~$45/month vs. $60 for just internet. So I added on the TV. Even if I drop the TV the CSR said I would be in the ~$55 range for my bill. Still cheaper to go with frontier. And the Frontier CSR said I can add TV later if I so choose and get 140 channels for ~$65/mo total.

So when you signed up for the promotion and it says X price for Y amount of months then the price goes up to X amount for the remaining Y months you leave comcast for another promo?

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Hell I pay almost $75 /mo. for super-basic tv (no digital, special or movie channels) and the 12mbps powerboost internet. I love Comcast as a sponsor of PDXLAN and I have rarely have any issues with the service, but the constant raising of my bill for nothing is really starting to piss me off. In my area (Milwaukie) for broadband its either Comcast or Clear....which realistically widdles it down to just Comcast. I'll be damned if I get dialup. >>shudder<<

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autobot wrote:

Hell I pay almost $75 /mo. for super-basic tv (no digital, special or movie channels) and the 12mbps powerboost internet. I love Comcast as a sponsor of PDXLAN and I have rarely have any issues with the service, but the constant raising of my bill for nothing is really starting to piss me off. In my area (Milwaukie) for broadband its either Comcast or Clear....which realistically widdles it down to just Comcast. I'll be damned if I get dialup. >>shudder<<

And that's the issue I'm having. The bill keeps going up for no reason. Almost two years ago I was paying $40 for my internet service and now creeping up on $70 I'm drawing a line.

All you people bashing on Frontier, I thought I would weigh in:

0 Problems

Downtime in 8 years: twice

Comcast is a great service, but I feel it fair to share good experiences with companies too.

65MB/35MB = $62.00/mo Unlimited gb's

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Vector wrote:

All you people bashing on Frontier, I thought I would weigh in:

0 Problems

Downtime in 8 years: twice

Comcast is a great service, but I feel it fair to share good experiences with companies too.

65MB/35MB = $62.00/mo Unlimited gb's

I second that, true outages I have had actually at least 5 of them on frontier the last two years I have had it...However I have also done considerably more on my connection than would be allowed on a comcast non business class connection at least 1-2TB a month.

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Vector wrote:

All you people bashing on Frontier, I thought I would weigh in:

0 Problems

Downtime in 8 years: twice

Comcast is a great service, but I feel it fair to share good experiences with companies too.

65MB/35MB = $62.00/mo Unlimited gb's

Any customer service experiences?

All this post says to me is that verizon managed to put in decent lines in your area, and frontier has managed not to screw that up. Seems like the majority of people bashing frontier here are bashing the customer service, not the service quality.

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manbeast wrote:

Vector wrote:

All you people bashing on Frontier, I thought I would weigh in:

0 Problems

Downtime in 8 years: twice

Comcast is a great service, but I feel it fair to share good experiences with companies too.

65MB/35MB = $62.00/mo Unlimited gb's

Any customer service experiences?

All this post says to me is that verizon managed to put in decent lines in your area, and frontier has managed not to screw that up. Seems like the majority of people bashing frontier here are bashing the customer service, not the service quality.

Actually yes - I heard about a deal someone else got, called, and they gave it to me - which is all I wanted... no arguements, no contract....

THEN

She said "We've been running this deal for 6 months, so we are retroactively crediting your account for the difference."

IMO, that is ABOVE and BEYOND.

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Vector wrote:

manbeast wrote:

Vector wrote:

All you people bashing on Frontier, I thought I would weigh in:

0 Problems

Downtime in 8 years: twice

Comcast is a great service, but I feel it fair to share good experiences with companies too.

65MB/35MB = $62.00/mo Unlimited gb's

Any customer service experiences?

All this post says to me is that verizon managed to put in decent lines in your area, and frontier has managed not to screw that up. Seems like the majority of people bashing frontier here are bashing the customer service, not the service quality.

Actually yes - I heard about a deal someone else got, called, and they gave it to me - which is all I wanted... no arguements, no contract....

THEN

She said "We've been running this deal for 6 months, so we are retroactively crediting your account for the difference."

IMO, that is ABOVE and BEYOND.

Fair enough. Perhaps they've gotten better than they were when I was converting their customers left and right.

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In my experience with Verizon/Frontier since 08, Basic phone customer service sucks, but Tier 2 and their techs are great people. When they rolled out the package upgrades from 25/25 -> 35/35 we were not getting our upload at first and when they couldn't solve it on the phone after about an hour of troubleshooting they rolled out a tech the next day and he spent about an hour or two as well but got it fixed up. At one point during all of that we actually had a 40/80mb down/up connection... sure wish they would have left it... LOL.

TL:DR - Great service, crappy tier 1, great tier 2+ and techs.

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hity645 wrote:

Just called to cancel my service. My bill with basic TV is $70/mo, Frontier supplied an ad for service at $44/mo for slightly faster speed. Called the rep and their in the process of submitting my order.

I'm a little disappointed Comcast didn't try to retain me. All they could offer was more channels for the next six months for the price I'm paying but I don't watch TV.

That's surprising due to I just went from the 25mb down for 72.99 or so a month to having the same internet plus tv for $49.99 for 6 months then goes to $69.99

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autobot wrote:

Hell I pay almost $75 /mo. for super-basic tv (no digital, special or movie channels) and the 12mbps powerboost internet. I love Comcast as a sponsor of PDXLAN and I have rarely have any issues with the service, but the constant raising of my bill for nothing is really starting to piss me off. In my area (Milwaukie) for broadband its either Comcast or Clear....which realistically widdles it down to just Comcast. I'll be damned if I get dialup. >>shudder<<

I need to weigh in on the highlighted comment because it's always bugged me. Even before working for Comcast for a bit, I knew what I'm about to say. I don't know why other people are so oblivious to it:

Comcast raises their rates because the broadcasting companies jack up their contract fees every year.

Seriously. The year that I worked there, one of our advertising points was "This year, everyone raised their rates, but we haven't". That was because Comcast was eating the loss.

You people don't read the promos. READ THE PRINT FFS! You're signing up for a promo, and then it ends. "OH MY GAWD THEY RAISED MY RATES" You call them, and yell that at them, and they put you on another promo to keep you. It ends "OH MY GOD THEY RAISED MY RATES"

Please, please, please start actually comprehending what you sign up for.

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