First, we apologize that your prize either broke or is non-functional.
We’d love to help you, but the prizes given to PDXLAN are given to us by the representatives of the company and they do not give us a receipt of any kind. Your best bet is to let them know in the RMA process that this prize was given to you at PDXLAN by the “COMPANY NAME HERE” marketing team.
Please remember to act professional and courteous in your interactions with companies as you are a reflection of LAN attendees everywhere not just PDXLAN. Don’t threaten to be mean on social media and tell all your friends – just be nice. You’ll always get better service.